Return & Refund Policy

Order Processing

All products are made-to-order and go into production after order confirmation.

Order Cancellation

Orders may be cancelled within 1 hour of placement by contacting us at support@clothyra.com.

After 1 hour, orders enter the production process and cannot be cancelled, modified, or changed.

Returns & Exchanges

Due to the custom-made nature of our products, we do not accept returns or exchanges for:

• Wrong size selected by customer
• Change of mind
• Ordering by mistake
• Preference change after delivery
• Minor color variation due to screen display
• Incorrect or incomplete shipping address provided

Important:    

Please review the size chart carefully before placing your order.

Damaged / Defective / Wrong Item

We offer a free replacement or refund only if:

• The product is damaged
• There is a printing or manufacturing defect
• You received the wrong item
• You received the wrong size from our side

To be eligible:

• You must contact us within 48 hours of delivery
• Provide:
  • Order number
  • Clear product photos
  • Packaging photos
  • Unboxing video (mandatory for claims verification)

Note:
Claims without proper proof may not be accepted.

Size Issues

• Size exchanges for incorrect size selection are not eligible.
• A standard size tolerance of ±0.5 inch is considered normal and not a defect.

Refund Policy

Refunds are issued only if replacement is not possible.

• Approved refunds are processed within 5–7 business days.
• Refunds are credited to the original payment method.
• For Cash on Delivery orders, bank details may be required.

Non-Delivery / Return to Origin

Orders may be returned due to:

• Customer not reachable
• Incorrect or incomplete address
• Customer refused delivery
• Cash on Delivery not accepted

In such cases:

• The order will be marked as Return to Origin.
• Re-shipping charges will apply.
• Refunds are not applicable for customer-related delivery failures.

Lost or Delayed Orders

• If an order is confirmed lost in transit, we will provide a replacement or refund.
• If delivery is significantly delayed, we may offer re-shipment or refund after investigation.

Important Notes

• Slight color variations may occur due to the printing process and screen differences.
• Damage caused during improper unboxing (such as using sharp objects) is not eligible unless supported by proof.
• All claims are subject to verification and approval.

Contact Us

For any queries, cancellations, or claims, please contact:

Email: support@clothyra.com