Shipping and Delivery Policy

Shipping and Delivery Policy

 

Shipping & Delivery

At Clothyra, all products are made-to-order through our print-on-demand process. Orders are processed only after successful payment confirmation.

Order Processing

Orders are typically processed within 1–3 business days before dispatch.

Estimated Delivery Time

After dispatch, estimated delivery times are:

  •  India: 4–10 business days

Delivery timelines may vary depending on location, courier availability, weather conditions, public holidays, and other unforeseen circumstances. While we strive to deliver orders within the estimated timeframe, delays may occasionally occur.

Order Tracking

Once your order has been shipped, a tracking link will be sent to your registered email address or mobile number. Customers can use this tracking information to monitor the status of their shipment.

Shipping Address Responsibility

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

Clothyra shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate address details provided by the customer.

Non-Delivery / Return to Origin (RTO)

Orders may be returned to us by the courier partner if:

  • The customer is unavailable or unreachable.
  • An incorrect or incomplete address is provided.
  • Delivery is refused by the customer.
  • Cash on Delivery orders are not accepted.

In such cases:

  • The shipment will be marked as Return to Origin (RTO).
  • Re-shipping charges may apply for a second delivery attempt.
  • Refunds are not applicable for customer-related delivery failures.

Lost Shipments

If an order is confirmed lost during transit by the courier partner, Clothyra will provide a replacement or refund, subject to verification.

Delivery Delays

In rare circumstances, deliveries may be delayed due to factors beyond our control, including courier disruptions, natural events, public holidays, or regional restrictions. We appreciate your patience and cooperation in such situations.

Order Cancellation

Orders may be cancelled within 1 hour of placement by contacting us at support@clothyra.com.

After 1 hour, orders enter the production process and cannot be cancelled, modified, or changed because each item is custom-made upon order.

Contact Us

For any questions regarding shipping, delivery, order tracking, or cancellations, please contact:

Email: support@clothyra.com